Zenchef
Who is this for? This integration is for restaurants that use Zenchef to manage their reservations and guest relationships. If you do not use Zenchef, you can skip this page.
Zenchef is a restaurant management platform that combines reservations, customer relationships, and marketing tools for hospitality businesses. By connecting Zenchef to DM Champ, your restaurant can automate customer messaging around bookings, menu inquiries, and guest engagement - all through the channels your guests already use, like WhatsApp, SMS, and Instagram.
What Zenchef Does
Zenchef provides restaurants with:
Online reservation and table management
A digital menu and ordering system
Guest database and communication tools
Review management and marketing campaigns
Website and booking widget
By connecting Zenchef to DM Champ, you bring AI-powered messaging into your restaurant operations - handling reservation requests, answering menu questions, sending confirmations, and re-engaging past diners automatically.
Connecting Zenchef to DM Champ
In DM Champ, go to Settings > Integrations.
Find the Zenchef section and click Connect.
Log in with your Zenchef restaurant credentials when prompted.
Select the restaurant you want to connect (if you manage multiple locations).
Restaurant Verification
DM Champ verifies that you have admin access to the Zenchef restaurant account before completing the connection. This ensures only authorized team members can link the systems.
Menu Integration
One of the key benefits of connecting Zenchef is access to your menu data:
Menu questions: When a customer asks "What vegetarian options do you have?" or "Do you serve gluten-free dishes?" via WhatsApp or Instagram, the AI bot can reference your Zenchef menu to provide accurate answers.
Daily specials: If you update specials in Zenchef, the bot can share the latest options with customers who ask.
Pricing inquiries: The bot can reference menu pricing from Zenchef to answer cost-related questions.
Tip: Keep your Zenchef menu updated so the AI bot always has the latest information to share with customers.
Booking Management
Once connected, DM Champ works with Zenchef reservation data to:
Handle availability inquiries: When a customer messages you asking for a table, the AI bot can check Zenchef for availability and respond with open time slots.
Confirm reservations: Automatically send a booking confirmation message when a reservation is created in Zenchef.
Send reminders: Reduce no-shows by sending automated reminders before the reservation.
Process changes: Let customers modify or cancel reservations through a messaging conversation, with updates syncing back to Zenchef.
Automated Customer Engagement
Beyond reservations and menus, the integration supports:
Welcome messages: Automatically greet new customers who reach out via any messaging channel.
Post-visit follow-ups: Message guests after their visit to thank them and invite them back.
Seasonal campaigns: Use DM Champ's outgoing campaigns to promote holiday menus, wine dinners, or special events to your Zenchef guest database.
Review requests: Automatically ask satisfied guests to leave a review after their visit.
Loyalty outreach: Identify repeat guests and send them personalized offers or early access to special events.
Tips for Restaurants
Sync your full menu. The more menu data available, the better the AI bot can answer customer questions.
Add operational FAQs to your DM Champ campaign: hours, parking, private dining options, allergen policies, and dress code.
Use tags to segment your guest list - for example, "wine-lover," "birthday-celebration," "large-party" - and send targeted campaigns to each segment.
Enable the booking system in your DM Champ campaign so the AI bot can handle the full reservation flow without human intervention.
Next Steps
AI Bot Setup - Configure your restaurant's AI chatbot.
FAQ Management - Add restaurant-specific questions and answers.
Creating Campaigns - Build campaigns for confirmations, reminders, and promotions.
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