Real-Time Web Search

Real-time web search gives your AI bot the ability to look up information on your website during live conversations. When a customer asks about a specific product, availability, or pricing that might change frequently, the bot can check your website and respond with up-to-date information.

In plain terms: Instead of relying only on the static information you entered during setup, the bot can visit your website pages in real time to find the latest details.

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Why You Might Need Web Search

Without web search, your bot only knows what you have entered in its instructions and FAQs. That works well for information that rarely changes (like your return policy or business hours). But for things that update frequently, web search keeps the bot current.

With web search enabled, the bot can:

• Search your website for specific products based on what the customer is looking for

• Pull up the latest pricing, availability, or inventory information

• Share direct links to specific product or service pages

• Read URLs that a customer shares in the conversation

Example conversation:

Customer: Do you have any 3-bedroom apartments available in Amsterdam?

Bot: Let me check our current listings for you...

We have 2 three-bedroom apartments available in Amsterdam right now:

1. Jordaan Canal View - 3 bed/2 bath, 95m2, EUR 2,450/month

2. De Pijp Modern - 3 bed/1 bath, 82m2, EUR 2,100/month

Would you like more details on either of these?

Without web search, the bot would have had to say something generic like "We have apartments available in Amsterdam. Check our website for current listings." With web search, it gives the customer exactly what they need, right in the chat.

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How It Works

1. The customer asks about something specific

2. The AI decides that checking your website would help answer the question

3. The bot searches the web pages you have configured, using keywords from the conversation

4. The most relevant content from those pages is retrieved

5. The AI incorporates the findings into its reply

Important: The bot only searches the specific web pages (called "Dynamic URLs") that you configure. It does not browse the entire internet.

The bot uses two search modes depending on the question:

• List mode - When the customer is browsing or comparing options, the bot scans your page content and returns the most relevant results. For example: "What apartments do you have available?"

• Specific mode - When the customer asks about a particular item, the bot finds and shares a direct link to the matching product or service. For example: "Do you have the Nike Air Max 90 in black?"

The bot picks the right mode automatically based on the conversation.

The bot also handles links that customers share. If a customer pastes a URL in the chat, the bot can read that page and use the information in the conversation.

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How to Enable Web Search

Check Your Plan

Real-time web search is available on Growth, Scale, and Agency plans, as well as for agency sub-accounts with the feature enabled. Check your subscription tier to confirm.

Set It Up

1. Open your campaign settings

2. Toggle Web Search to ON

3. Add one or more Dynamic URLs - these are the web pages the bot will search

What Are Dynamic URLs?

Dynamic URLs are the web pages you want the bot to be able to search during conversations. These are different from the "Sales Page URLs" you may have added during campaign setup:

	Sales Page URLs	Dynamic URLs
When used	Read once during campaign setup	Searched in real time during every relevant conversation
Purpose	Generate initial bot instructions and FAQs	Provide live, up-to-date answers
Best for	Static content (about page, general info)	Frequently changing content (listings, inventory, pricing)

What Pages to Add as Dynamic URLs

• Product listing or catalog pages

• Service pages

• Pricing pages that change frequently

• Inventory or availability pages

• Any page with information that updates regularly

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Common Use Cases

Scenario	What the Customer Asks
Product search	"Do you have any blue running shoes in size 10?"
Availability check	"What apartments do you have available this month?"
Pricing lookup	"How much is the Professional plan?"
Feature comparison	"What's the difference between Basic and Pro?"
Current promotions	"Do you have any sales going on?"
Link verification	Customer shares a product link, bot reads it and provides details

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When Does the Bot Search (and When Does It Not)?

The bot WILL search when:

• The customer asks about something specific that is likely on your website

• The question involves details that change (pricing, availability, stock levels)

• The answer is not already covered in the bot's instructions or FAQs

The bot will NOT search when:

• The question can be answered from FAQs or bot instructions (no need to search)

• The question is unrelated to your website content

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Credit Cost

Each web search costs 1 AI credit. This is the same cost as any other bot tool call.

If you are using Bring Your Own Key (BYOK), web search is free (0 credits).

Tip: If the bot is searching too frequently for the same types of questions, consider adding those answers as FAQs instead. FAQs are included automatically and do not cost extra credits.

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Tips for Best Results

1. Add pages with structured content. Product listing pages, catalogs, and pricing tables work best. Avoid pages that require a login. JavaScript-rendered and dynamic pages are supported.

2. Use web search alongside FAQs. For information that rarely changes (return policies, business hours, general info), use FAQs. Reserve web search for content that updates frequently.

3. Test in the Playground. Ask product-specific questions to make sure the bot can find and present information from your website correctly.

4. Monitor credit usage. If your bot searches frequently, consider expanding your FAQs to cover common questions - this reduces the need for web searches and saves credits.