Connecting Facebook and Instagram

Here's how to connect and manage DM Champ with Facebook Messenger and Instagram DMs:

Connection Setup:

1. Go to Settings > Account

2. Look for Facebook and Instagram section

3. Click to connect

4. Follow the Facebook sign-in process:

   • Log in with your personal Facebook account

   • Select your business portfolio

   • Choose your linked Facebook page

   • Select your Instagram profile Note: Your Facebook page and Instagram profile must be linked together

Initial Setup Notes:

• You may see a "create event data set" prompt - just click continue

• If you get an error message saying "something went wrong":

  • Go back one step and try again

  • If that doesn't work, close and restart the connection process

Managing Message Handling: There are two ways to handle incoming messages:

1. Full Automation:

   • By default, DM Champ will handle all messages automatically

   • Messages from both platforms will be managed within DM Champ

2. Selective Automation: To control which messages get automated responses:

   • Create an incoming campaign with AI mode disabled for general messages

   • Set up keyword-triggered campaigns for specific promotions Example: Set up "discount10" as a keyword - only messages containing this exact phrase will trigger the automated response

   • You can keep AI mode on or off depending on your preferences

Tips:

• For general messages, you can disable AI mode to manually handle responses

• Use keywords to trigger specific automated campaigns

• You can have multiple campaigns running simultaneously for different purposes

• Select the appropriate account if you have multiple connected profiles

Remember to save your settings after making any changes to ensure the connection is properly established.